Loyalty Online For Online retailers, the creation of loyal customers is elusive and challenging. On the high street, good location, quality customer service and an inviting environment can entice customers to keep coming back.
Why identity matters and mobile identity matters most of all. Whether you like it or loathe it, your name is the first thing you possess to give yourself an identity. And for the early part of your life, it’s pretty much all you need.
But you definitely can (SCA) with Onescan
The European Banking Authority (EBA) has published a new opinion on the Secure Customer Authentication (SCA) regulations scheduled to come into force this September. In a view that has caught many by surprise, the EBA says that those approaches that simply rely on One Time Passcodes (OTPs) sent by SMS do not actually comply with the new rules.
The new EU Strong Customer Authentication (SCA) rules, require additional verification for online payments of more than €30, and the site quotes a report in the Financial Times, which says that big changes are required to processes and technology at retailers, banks and payment groups.
Industry standards are a good thing – there’s very little argument against their existence or their purpose. They help markets to coalesce around some best practices, and they can help deliver economies of scale as well as drive actual market scale. But if you sense a ‘but’ coming along in this train of thought, you would be at least partly right.
It’s not often that new technologies appear to get a second, or even third, surge of wind in their sails. But that certainly seems to be happening with the QR code.